Question 1

Is your jade authentic?

Accepted Answer

Yes, all our jade products are certified authentic. Each piece comes with a certificate of authenticity from a reputable gemological laboratory.

Question 2

How do I care for my jade jewelry?

Accepted Answer

Jade is relatively durable but should be protected from harsh chemicals, extreme temperatures, and impacts. Clean with mild soap and water, and store separately from other jewelry.

Question 3

Do you offer custom sizing?

Accepted Answer

Yes, we offer custom sizing for most rings and bracelets. Please contact our customer service for more information.

Question 4

What payment methods do you accept?

Accepted Answer

We accept VISA, MasterCard, American Express, PayPal, and various other payment methods through our secure checkout system.

Question 5

How long does shipping take?

Accepted Answer

Shipping times vary by location and shipping method. Standard shipping typically takes 5-10 business days, while express shipping takes 3-5 business days.

FAQ