China Jade Mall

Returns & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your item within 30 days of delivery.

Return Conditions

  • ✓ Item must be in original, unused condition
  • ✓ Original packaging must be intact
  • ✓ Certificates and tags must be included
  • ✓ Returns must be initiated within 30 days of delivery

Return Process

  1. Contact our customer service to request a return authorization
  2. Pack your item securely with all original materials
  3. Ship the item back using the provided return label
  4. Receive your refund within 5-7 business days after we receive your return

Refund Policy

Refunds are issued to the original payment method. Shipping charges are non-refundable unless the item is defective or incorrect.